Frequently Asked Questions
Everything you need to know about shopping with The Phoenix Shop
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.
Do you ship internationally?
Yes, The Phoenix Shop ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna and Afterpay.
How should I care for my Phoenix Shop garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Most of our items prefer cold washes and air drying.